Fololio Mulagia Essay

In whitethorn of 2011 a Samoan schoolteacher by the name of Folole Muliaga was sent business firm from a New Zealand hospital suffering from a terminal ailment called cardiomyopathy. Because, doctors believed she did not puzzle much longer to live she was sent domicile with two oxygen tanks to help aid her with her illness. McNaughton (2006) states that on May 29 a affirmer for Vircom EMS was sent by hectogram ability to the Muliagas home to disconnect the electrical energy supply. Mrs. Muliaga pleaded with the contractor to keep the electricity because of her wellness condition only he dis obtaind.A some short hours ulterior Mrs.Muliaga would perish. Prior to the Muliagas electricity being disconnected, the family had an outstanding balance of $168. 00, and could not afford to pay the bill. The case of Folole Muliaga would later be broadcast around the world capturing the attention of many goernment officials. This paper will hatch many aspects including but not limited to the here and nows and outcomes of the scenario, the illegal and unethical aspects of the atomic number 80 Company, was the role of the coroner and police department justifiable, and lastly, what reforms and guidelines were put in protrude as a result of the devastating tragedy?Evaluate honorable Behavior The Historical Case of Folole Muliaga Folole Muliaga, a 44 year gaga terminally ill mother of four suffering from cardiomyopathy perished aft(prenominal) not being able to pay a $168. 00 electricity bill. As a result of Mrs. Muliaga sickness she was unable to continue her teaching rush which brought in the majority of the household income. Johnston (2007) states that Mercury Energy was unaw are that disconnecting force-out to a South Auckland home could substantiate potentially life- large(p) consequences. The resulted consequence was too harsh to disconnect the electricity given that Mrs.Muliaga was just released from the hospital days earlier. The major price Mrs. Muli aga paid was dying 3 hours later on the electricity was disconnected from her home. The family of Mrs. Muliaga would later dispute that the bill was not overdue, and that it was actually due days later. Bennett (2007) states that Fololes husband actually made a partial payment on May 17 and would take another(prenominal) payment a few days later. The Mercury Energy contractor who disconnected the power rates he was unaware that Mrs. Muliaga depended on oxygen tanks to live.Whats disturbing is that the Muliaga family states that when the ontractor arrived, Mrs. Muliaga invites him in and thourgly explains to him her wellness circumstances. She begins to plead with him not to disconnect the electricity, but he is not being attentive to her needs. He states he is simply doing his job, and that she must contact Mercury Energy to withstand the electricity restored. Although health professionals who treated the victim said her health problems had tremendously worsened over the past few months, does not make it morally nor ethically literal for the company to not hear the concerns of its customers. afterward the incident went ational the public jitney for Mercury Energy stated that he was sure the company was not at fault for Mrs. Muliagas death. Cleve (2007) He contended Im positive(p) that the processes we have put, the communications we had with the customer, were real clear most the circumstances that would happen. The general managers arrogance toward Muliagas death clearly shows his pretermit of concern and unethical behavior. His thoughts are that the company done nothing immorally or illegally wrong. In the case of Folole Muliaga there was almost a trial by media, pressuring Mercury to change how they conduct business with customers who ave pure(a) medical conditions.A companys culture is the biggest element of how it handles delicate maculations. Companies no matter how round or small should have a value statement that aids them on what is c onsidered ethical behavior. The actions of Mercury Energy were illegal in the eyes of many consumers and shareholders around the world. Its very bothersome and also reality that individuals who occupy senior level managenet roles does not uphold the standards and intergrity when it comes to satisfying the needs of customers.Meredith (2007) says the behavior of Mercury Energy exit xecutives serves to do no more than confirm just about every negative stereotype there is about impersonal, arrogant, and greedy corporates. What makes Fololes falsehood so alarming is that Mercury Energy is a state own enterprise, which means the taxpayers solely, owns the company. Research states that Jones (1991) a moral issue is present when a persons actions, when freely performed, may harm or take in others. Its imperative to know that many judgments are moral decisions because they have a moral component, such as the case of Folole Muliaga. The actions that took place in Mrs.Muliagas home was horr ibly illegal and unethical, because the situation was not investigated thourghly. If the contractor would have taken five minutes to contact someone about Mrs. Muliagas severe health condition her life probably could have been prolonged. The contractors irrational behavior to further assist the family is what makes this situation so demoralizing. A few weeks after Fololes Muliagas death, patrol announced that there was no evidence that did not point to Mercury Energy nor the contractors that they were at fault for Mrs. Muliagas death.After Fololes death the family expressed that the Police department showed lack of ethnical Awareness and had institutionalized racism. Bridgeman (2010) Coroner Gordon Matenga concluded that Mrs. Muliaga died of natural causes but, an cardiac arrhythmia caused by morbid obesity and that the cessation of oxygen therapy and stress arising from the situation of the disconnection (as opposed to the way in which the power was disconnected) have contribute d to her death. To agree with the coroners report individuals would really have to reexamine Fololes case. Certainly, the victim had health issues that contributed to her death.But, the question we must ask ourselves is that if Mrs. Muliagas electricity was never turned off would she have take over perished a few hours later. Many of us would answer the question by saying no, she would still be alive. In many of our thoughts and private beliefs we would say that Mercury Energy is responsible for her death. Summary The Fololes Muliagas business relationship should have been an eye opener for all major corporations. Many companies at present do not follow Corporate Social Responsibility. Many book binding managers and executives are simply in the business to make a large profit off of its shareholders and onsumers.Organizations have to reexamine the culture, morals, and values of why they are in business. Meredith (2007) In the case of Mercury Energy, those needs should have been date to include the cultural and economic issues of a Samoan family struggling to make a go of their lives in New Zealand and to have been deserving of precaution and respect in addressing what turned out to be the life threatening issue of the discontinuation of their electricity supply. A variety of theoretical perspectives have been established to support researchers and most mportantly managers on social issues.These concepts would help organizations to understand the importance of having values and morals when it comes to dealing with the public. The social life motorcycle theory was used to analyze the Mercury Energy case. Ackerman (1975) found that, in general, the responsiveness of business organizations to social issues progresses through a three-phase trajectory policy, learning, and commitment. close to of us who are familiar with the Muliaga case would say that the company was in refutation about the Muliaga issue.